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Find answers to common questions about eReceipt. Can't find what you're looking for? Our team is here to help.
Getting Started
Common Questions
eReceipt is a digital receipt infrastructure platform that automatically captures, organizes, and stores your transaction receipts. Connect your cards, link your Gmail or Outlook inbox, forward receipts by email, or send them in by SMS, WhatsApp or photo upload — eReceipt handles the rest, so there is no more paper and no manual data entry.
Go to Settings → Integrations and click "Connect Email". eReceipt supports Gmail and Outlook via OAuth. We only read messages identified as receipts — we never access unrelated emails. The sync runs in the background and receipts appear in your vault within minutes.
Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We are SOC 2 Type II compliant and do not sell or share your financial data with third parties. You can request a full data export or deletion at any time.
Absolutely. Our Team and Pro plans are built for growing companies, and our Merchant plans are built for merchants. You can manage receipts across multiple locations, set up approval workflows, integrate with your accounting software, and give your accountant direct read access to your receipt vault.
From your dashboard, go to Receipts → Export. You can filter by date range, category, or merchant and export as CSV, PDF bundle, or directly to QuickBooks and Xero. Exports include all metadata (merchant, amount, date, category) for easy tax filing.
You can cancel anytime from Settings → Billing. Your paid plan stays active until the end of the current billing period, then your account moves to the Free plan — a fully usable tier, not a read-only archive. If you close your account entirely, our retention policy applies. Your data is retained while your account is active. After you close your account or request deletion we permanently delete your receipt and transaction data within 90 days, except where a longer retention period is required by tax or audit law. You can export everything at any time.
All fees are non-refundable as stated in our Terms & Conditions. However, if you experience a service outage or billing error we review requests on a case-by-case basis. Contact support@ereceipt.com and we'll make it right.